Contact Us

(888) 535-4831
TTY/TDD: (877) 652-1844 (for all departments listed below)
Language Assistance: (800) 892-0675 (for all departments listed below)

General Information Phone Number

(605) 328-6868 or toll free at (877) 305-5463
Monday - Friday, 8 a.m. to 5 p.m. CST

Office Location

Cherapa Place 300 Cherapa Place, Suite 201
Sioux Falls, SD 57103

Mailing Address

Sanford Health Plan
PO Box 91110
Sioux Falls, SD 57109-1110

Sanford Health Plan’s My Sanford Nurse

Have access to a 24-hour health information resource that provides answers to health-related questions that arise outside of your healthcare visits.

Call (888) 315-0886 or register/login to your mySanfordHealthPlan account to submit a question online.

Customer Service

Member claim inquiries/status, eligibility and enrollment, provider access, complaints and appeals and order ID cards

Email

(605) 328-6800 | (800) 752-5863

Coordination of Benefits

For questions about coordination of benefits or to report other coverage

Email

(605) 328-6800 | (800) 752-5863

Pharmacy Management

Prior-authorization of prescription drug coverage and formulary

Email

(605) 312-2756 | (855) 305-5062

Utilization Management

Prior-authorization of medical services and utilization review

Email

(605) 328-6807 | (800) 805-7938

Care Management

Case management, medical conditions and health management and quality programs

Email

(888) 315-0884

Client Services

Employer group reports, forms, order member enrollment guides, and general employer questions

Email

(605) 328-6803

Provider Contracting

Contracting, fee schedule negotiation, re-contracting, questions about the contracting re-contracting process

(855) 263-3544

 

Provider Relations

Provider updates, credentialing, fee schedule inquiries, check adjustments and claim reconsiderations

(605) 328-6877 | (800) 601-5086

NDPERS

Health Insurance partnership between NDPERS and Sanford Health Plan

Email

(701) 751-4125 | (800) 499-3416

Sanford Heart of America Health Plan

Member claim inquiries, eligibility, provider access, complaints and appeals and ID card orders

(877) 652-1845

Flexible Spending Accounts

Member claim inquiries, eligibility and enrollment

Email

(605) 328-6810 | (877) 737-7730

Sales

For individuals, for employers, for Medicare options

Email

(888 )535-4831

TTYL Line

For individuals who have hearing impairments

(877) 652-1844

Media Relations

Media should contact our media relations teams to coordinate interviews, photos and/or video. Sanford Health Media Relations is available 24 hours a day

(605) 366-2432