Contact Us
Whether you're shopping for health insurance or have questions about your current plan or benefits, we're here to help. But first, let's find the right person to answer your question.
Customer Service
For current members of Sanford Health Plan, connect with our customer service team Monday through Friday from 8 a.m. to 5 p.m. CST.
- Phone: (800) 752-5863
- Email: memberservices@sanfordhealth.org
If possible, please have your member ID number ready. You can find it on your member ID card.
TTY Phone: 711
*For all departments listed below.
Language Assistance: (800) 752-5863
Sanford Health Plan Locations
Headquarters - Sioux Falls, SD
300 Cherapa Place, Suite 201
Sioux Falls, SD 57103
Mailing Address:
Sanford Health Plan
PO Box 91110
Sioux Falls, SD 57109-1110
Fargo, ND Office
Sanford Health Plan
1749 38th Street South
Fargo, ND 58104
Bismarck, ND Office
Sanford Health Plan
1833 E Expressway
Bismarck, ND 58504
For Providers
Provider Contracting
Contracting, fee schedule negotiation, re-contracting, questions about the contracting re-contracting process
Phone: (855) 263-3544
Provider Relations
Provider updates, credentialing, fee schedule inquiries, check adjustments and claim reconsiderations
Phone: (605) 328-6877 | (800) 601-5086
Individuals, Members & Employers
Prospective members
Contact our sales team Monday through Friday from 8 a.m. to 5 p.m. CST.
Phone: (888) 535-4831
Email: sales@sanfordhealth.org
Questions about Medicare Advantage? Visit our Medicare Advantage Contact Us page.
Customer service
Member claim inquiries/status, eligibility and enrollment, provider access, complaints and appeals and order ID cards
Phone: (605) 328-6800 | (800) 752-5863
Coordination of benefits
For questions about coordination of benefits or to report other coverage
Phone: (605) 328-6800 | (800) 752-5863
Pharmacy management
Prior-authorization of prescription drug coverage and formulary
Phone: (605) 312-2756 | (855) 305-5062
Utilization management
Prior-authorization of medical services and utilization review
Phone: (605) 328-6807 | (800) 805-7938
Email: um@sanfordhealth.org
Care management
Case management, health management and social work programs
Phone: (888) 315-0884
Client services
Employer group reports, forms, order member enrollment guides, and general employer questions
Phone: (605) 328-6803
Email: sales@sanfordhealth.org
Agents
Contact our sales team Monday through Friday from 8 a.m. to 5 p.m. CST.
Phone: (888) 535-4831
Email: sales@sanfordhealth.org
Sanford Health Plan Compliance
To report potential fraud, waste, and abuse, please call the anonymous Compliance Hotline or email Sanford Health Plan Compliance.
Phone: (877)-473-0911 (TTY:711)
NDPERS
Health Insurance partnership between NDPERS and Sanford Health Plan
Phone: (701) 751-4125 | (800) 499-3416
Media
Media Relations
Media should contact our media relations teams to coordinate interviews, photos and/or video. Sanford Health Media Relations is available 24 hours a day
Phone: (605) 366-2432
Do you have a health concern? Contact My Sanford Nurse
Available over the phone 24/7, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER.
